Do I need an archiving solution in addition to SELL&SIGN?
No. The SELL&SIGN solution offers optional archiving of all your signed documents in an electronic safe belonging to our trusted third party, DOCAPOSTE, certification authority, time stamping and archiving. Archiving can also be entrusted to CDC Arkhineo, a subsidiary of Caisse des Dépôts et de Consignation.
The duration of document archiving is configured in your SELL&SIGN license, when it is put into service. If you want a specific archiving period, it must be specified at the time of delivery, or if it is too late, have it changed by our services by opening a ticket.
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How long after SELL&SIGN is available after my order?
The SELL&SIGN application is available in just a few days, the time to create your electronic certificate and your legal archiving safe with our trusted third party. For a shared legal certificate and vault, it takes 1 and 3 working days ...
The "sign" button does not appear because the viewer doesn't load, what should I do?
In the SELL&SIGN application, the viewer allows you to view the contract before clicking on "Sign" to send it for signature. Sometimes it can take a long time to load depending on the weight of your pdf, the browser used, or the configuration of your ...
How to synchronize contracts in SELL&SIGN?
When to use contract synchronization in SELL & SIGN? The synchronization of contracts is linked to the use of the SELL&SIGN solution in offline mode, i.e. when a document is signed face to face on a tablet, mobile or other device via the application, ...
How to control the permissions / roles of users of the SELL & SIGN solution?
To choose which roles to assign to SELL&SIGN users, here is the detail: On the Front office: User: You can use the SELL & SIGN interface or Apps to sign and view the transaction history of customers who are associated with you or whom you have ...
How many attachments and what size to SELL&SIGN contracts?
How many additional documents can be attached to SELL & SIGN contracts? There is no limit to the number of appendices that can be attached to SELL & SIGN contracts. What is the maximum size of files that can be attached to SELL & SIGN contracts? By ...